Listed below are many frequently asked questions regarding exhibiting at Ingredients Russia.

Many of the answers to these questions are available in your Marketing or Technical manuals, please read them carefully. However, if you are not sure of anything, please contact us directly.
Tel. +44 207 596 5188

Q. How do I reserve my stand at Ingredients Russia 2007?
A: To reserve one of the stands at Ingredients Russia 2007, email event manager Julia Wocka-Gowda (CLICK HERE TO SEND EMAIL) or call +44 (0) 207 596 5188. Please note that it is essential to book early to avoid disappointment.

Q. How do I get into the exhibition centre when I arrive on the first day?

A: Access to Crocus Expo Exhibition Center on your arrival

Please make sure that one representative from your company collects all the exhibitor badges and work passes for contractors in advance.

Exhibitors

Please present the below documents to the security at the main entrance on your arrival
Ø passport
Ø business card
Ø fourfold filled pass-in & pass-out letter addressed to the director of Crocus Expo (a sample
can be found at the last page of your technical manual).

Once you are inside of the Crocus Expo please come and see us at ITE Management stand to collect your exhibitor
badges that you need to carry all the time during the exhibition.

Exhibitor badges: to be collected from ITE Management stand.
Ø for all exhibitors and their personnel
Ø to have access to the exhibition center
Ø during the exhibition

Contractors
Work Passes: to be collected from ITE Management stand
Ø for set-up personnel and stand builders
Ø to have access to the exhibition center & halls
Ø during the set-up & dismantling only (not valid during the exhibition)
Ø one representative of constructors should present the following documents
Ø passport
Ø a power of attorney from the exhibitor for the construction of their stand
Ø a letter stating which stands are to be built, the number of work passes required and a lsit of the names, nationalities & passport numbers details of the set-up personnel
Ø Please refer to your technical manual or contact Nikolay Vyglazov for any further details.

Q. When and how can I get my exhibitor badges and why do I need them?

A: Exhibitor badges ensure that other exhibitors, security staff and visitors know who you are and what company you are representing. These should be carried at all times during the exhibition. They are collected from the management stand on your arrival (see above).

Q. How do I get work passes and why do I need them?

A: Work passes are for your stand builders and constructors during the days of set-up and dismantling.
Work Passes: to be collected from ITE Management stand
Ø for set-up personnel and stand builders
Ø to have access to the exhibition center & halls
Ø during the set-up & dismantling only (not valid during the exhibition)
Ø One representative of constructors should present the following documents
Ø passport
Ø a power of attorney from the exhibitor for the construction of their stand
Ø a letter stating which stands are to be built, the number of work passes required and a lsit of the names, nationalities & passport numbers details of the set-up personnel
Ø For more information please refer to page 2 of your technical manual or contact Nikolay Vyglazov on +44 (0)207 596 5214

Q. What does ‘In and Out Letter’ mean?

A: This letter is included in your technical manual and allows you to take in and take out any products/goods before and after the exhibition. This is essential for security reasons and is designed to prevent illegal trading at the exhibition. You must have 3 copies of the In and Out letter. Further details can be found in your technical manual.

Q. How can I get my goods into the exhibition centre? Do I need a permit for my personal belongings e.g. Laptop computer?

A: Any large boxes or trade goods that you wish to carry into the exhibition centre with you and that you want to take away with you after the exhibition must be declared on the In and Out letter as explained above. Again, this is a security measure which protects you as exhibitors.

Q. What are the opening hours of the exhibition and the timetable for ‘set-up’ and dismantling?

A: Set-Up days & Opening Hours:

30th November 2007: 12.00 – 20.00 (access for space only stands)

                              14.00 - the latest time to start set-up
1st December 2007: 08.00 – 20.00 (access for space only stands)
2nd December 2007: 08.00 – 20.00 (access for space only stands)

3rd December 2007: 08.00 - 20.00 (set up, including equipped stands)

                               12.00 - latest time exhibitors arrive at a stand

                               16.00 - all goods must be unpacked

                               17.00 - all stands must be ready & cleaned

4 th December 2007: Official Opening Ceremony: 11.00 (TBC)
5 th December 2007: 10.00 – 18.00
6 th December 2007: 10.00 – 18.00
7 th December 2007: 10.00 – 16.00

B: Dismantling:

7th December 2007: 16.00-20.00 - packing & removing of exhibits

                               20.00 - equipped stands must be vacated

8th December 2007: 08.00 - 20.00 - dismantling

9th December 2007: 08.00 - 20.00 - dismantling

                                20:00 - pavilions must be vacated

Please see technical manual for the most updated & further information.


Q. Where is the Danzas office located on site?

A: Danzas will have an office within the exhibition centre and this is located close to the ITE management stand. Contact information for Danzas and their local representatives in your country is given in your technical manual. Please read carefully.

Q. Can you organise my visa/invitation letter and travel arrangements?

A: ITE Group Plc take no responsibility for exhibitor or visitor travel or visa arrangements. Please see your Travel pack or the travel section of this website for further information. ITE does not have the authority to write visa invitation letters. These must come from a registered travel agent. The details of our recommended travel agent, IMS Travel are available in your travel pack or click on the moving link at the bottom of this page.

Q. Do I have to send my goods through Danzas?

A: No. You may use alternative freight delivers to transport the goods from your country to Russia, but Danzas are the sole agent who can handle goods on site. Even if you use another freight company to transport your goods into Russia, you must contact Danzas for advice on sending goods to the exhibition centre.

Q. When will I receive tickets for my visitors?

A: Visitor tickets will be sent to you by post approximately four months before the exhibition. You are entitled to 50 visitor tickets, additional tickets can be arranged on request subject to availability.

Q. What is my stand number?

A: All stand numbers remain provisional until the last 2 months before the exhibition. Please see the ‘Exhibitors’ section of this website for final stand numbers 1 month prior to the Show.

Q. Can you send me an Invitation letter for my visa?

A: ITE Group PLC do not have the authority to write visa invitation letters. These will not be accepted unless they come from a registered travel agent. To get an invitation letter please contact our recommended travel agent Overseas Business Travel OBT Ltd who may be able to help you.

Q. I have ordered some advertising in the show catalogue, how do I send my advertising films and when are the deadlines?

A: The advertising material must be produced only on film as advised by the event co-ordinator and this must be sent to London ITE Head Office by courier no later than 4 months before the Show. If you booked your advertising page(s) after this date please contact Aynur Meric for advice.

Q. Can I extend my payment deadline?

A: All deadlines are clearly indicated in your invoices. It is important for the smooth running of the show that you pay on time and you will not be provided with marketing or technical services until full payment is received. Please note that failure to complete technical forms by the deadline will result in a 100% surcharge to technical costs. All balances must be paid before the show or you will not be admitted to the exhibition.

Q. When do I receive my Gala Dinner tickets and can I order more?

A: All Gala dinner tickets can be collected from the ITE Management stand on site. Additional tickets can be reserved in advance but are subject to availability and will be confirmed on site. Further information can be found in your marketing manual.

Q. Where is the closest hotel to the exhibition centre?

A: A number of hotels are listed in your travel pack and these are all with reasonable distance of the exhibition centre. Please refer to your travel pack for further information.